Privacy Policy

1 Introduction

1.1 Medical Explorer takes your privacy seriously. Please read this privacy policy to understand how we use and protect the personal information that you provide to us.

1.2 By using or accessing this Website, you agree to the terms of this privacy policy. If you do not agree to the terms of this privacy policy, do not access or use the Website.

1.3 Unless otherwise agreed with you, we will never sell, rent or otherwise provide your personally identifiable information to any third parties for marketing purposes by those third parties. We will only share your personally identifiable information with third parties to carry out your instructions and to provide specific services.

1.4 The following references in this privacy policy have the following meanings: “Website” means the website at www.medicalexplorer.com, operated by Medical Explorer Limited; “we” “us” and “our” means Medical Explorer Limited; “User” means any user of the Website (including users who are seeking healthcare services and users who are Healthcare Providers); “you” and “your” means you, the User; “Healthcare Provider” means a healthcare, medical or surgical practitioner who has registered with the Website as a healthcare provider and whose details are displayed upon the Website; “Service” means the services that we offer from time to time from the Website (N.B. we do not offer healthcare services, all healthcare services advertised on this Website are supplied by the relevant Healthcare Provider and excluded from this definition).

1.5 This privacy policy is incorporated into and is subject to our General Website Terms and Conditions. The disclosure of your personal information to us is subject to the terms of this privacy policy and our General Website Terms and Conditions. Those Users who are also Healthcare Providers, will also be subject to the Healthcare Provider Terms and Conditions.

1.6 This privacy policy only covers this Website. Other websites which are accessed via links within our Website are not covered by this policy and we give no guarantee as to the protection of your personal data when you are accessing those websites.

1.7 Persons under the age of 18 are not eligible to use our Service and we ask that no-one under the age of 18 submits any personal information to us or uses, or attempts to use, the Service available on our Website.

2 Information collected by us

We collect the following types of information about you when you use the Website:

2.1 If you send an enquiry or review to us or otherwise contact us, we may collect certain personal information about you such as your name, address and email address. If you use the Website to make an enquiry of a Healthcare Provider, we will collect additional personal information from you which may include details of your health and physical status or any other details which you choose, at your own discretion, to provide. You expressly agree that we may pass these details onto the Healthcare Provider that you specify. You also agree that we may pass to that Healthcare Provider any further personal information that we have, including statistics which we hold relating to your use of the Website.

2.2 If you seek to register with us as a Healthcare Provider (or if you are nominated as an authorised representative of a Healthcare Provider) you will be required to submit personal information which may include (but is not limited to) qualifications, proof of employment, telephone number, email address. You expressly consent to the provision of this information to Users who express an interest in your healthcare services. You will be able to display information on your profile, which you acknowledge may be available for any User to view.

2.3 If you contact us in order to post a review on the Website, these communications may include some of your personal details which will be collected and stored on our database and may be published on our Website in connection with the review.

2.4 If you contact us with a query regarding the use or running of the Website, or any fault or technical problem in respect of the use or running of this Website or for any other reason whatsoever, these communications may include personal information which will be collected and stored by us.

2.5 We receive, store and process information which is transmitted automatically from your computer when you browse the Internet and use the Website. This information includes information from various sources such as from cookies, your IP address and browser type.

3 Cookies

3.1 Cookies are small files that are written or downloaded to your computer’s hard drive when you access a site. The cookies on our Website allow us to store and quickly retrieve login information on your computer and provide data that we can use to improve the quality of our Service. Most Internet browsers are initially set up to accept cookies. If you prefer, you can set your browser to refuse cookies, although by doing so you may not be able to take full advantage of our Services.

3.2 We may link information stored in our cookies with your personally identifiable information and use such information to gather statistics about the number of people who visit the Website and to customize the Website's content, layout and services for delivery to you.

3.3 Our advertising partners may set and access cookies or use other technologies such as web beacons (which are electronic files that allow a website to count users who have visited that page or to access certain cookies) in order to personalise advertising content. Use by these advertising partners of their own cookies and any other tracking technologies are subject to their privacy policies and we have no control over such use.

4 Use and disclosure of information

All Users

4.1 You acknowledge that in order to enable us to transmit any enquiry made by you to any Healthcare Provider and to facilitate consultations it will be necessary for us to pass your details to Healthcare Providers and you expressly agree that we may do this. You also agree that we may pass any further personal information held by us to that Healthcare Provider, including statistics relating to your use of the Website.

4.2 If you make an enquiry of a Healthcare Provider through the Website, you agree that we may use your personal information in order to contact you in connection with your relationship with that Healthcare Provider.

4.3 You acknowledge that Healthcare Providers may be based in countries with less onerous data protection regimes than those existing in your country of habitation and you expressly consent to us transferring or disclosing your details to such Healthcare Providers.

4.4 We will use your email address (or in the case of a Healthcare Provider, the email address of any authorised person) to contact you from time to time in connection with the Website and our Services. We may also use it for security reasons to confirm your identity.

4.5 Information that does not personally identify you as an individual is also collected by us from the Website (such as, by way of example, the way you use the Website) and is exclusively owned by us. This information will be used by us in such manner as we, in our sole discretion, deem appropriate.

4.6 By using the Website you agree that we may use the information collected automatically, such as your IP address and information stored via cookies, to gather statistics about the number of people who visit the Website and to customise the Website’s content, layout and services. We may share this information with third parties to help us improve the Website and better serve our users.

4.7 By using this Website you agree that we may transfer non-personal information about your use of the Website, such as your IP address and information stored via cookies, to our advertising partners and other third parties. This information may be used to provide advertising, promotions and other products and services that may be of particular interest to you.

4.8 We will not pass your name or personal contact details on to our advertising and promotions partners unless you agree we can do so.

4.9 By using our Website you agree that we may provide your personally identifiable information and the data generated by cookies to the third parties that we engage to assist us in providing our services to you. We will require such third party entities to use your personally identifiable information solely to provide the services to us.

4.10 We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of Medical Explorer, its affiliates and/or the public. We may also co-operate with law enforcement agencies in any official investigation and we may disclose your personally identifiable information to the relevant agency or authority in doing so.

4.11 We reserve the right to transfer your personal information in the event of the transfer of ownership of the share capital or assets of Medical Explorer, such as acquisition by or merger with another company. If an acquiring company should plan materially to change this privacy policy, you will be notified beforehand.

4.12 Personal information which you agree may be posted on our Website will be available throughout the world via the Internet. Other personal information which you disclose to us may be transferred outside of the EEA to our service providers and to the Healthcare Providers. You agree to this transfer of your personal information. We shall use our reasonable endeavours to ensure that such entities treat your personal information in accordance with the provisions of applicable data protection legislation.

Healthcare Providers

4.13 Any information which you upload onto your profile will be available for any User to view. Information which you provide to us, such as your name and details of your location and medical practice may be incorporated into your profile.

4.14 Any contact details which you provide to us (including the name and email address of authorised persons) will be stored, used and processed by us and may be used by us to contact you for any purpose and may be used by Users to contact you.

4.15 We may use any information you provide to us for the purposes of verifying your credentials as a Healthcare Provider.

4.16 If any Healthcare Provider requests that we close their account, we will remove their name and other personally identifiable information appearing on their profile or elsewhere from our publicly viewable data. We may retain certain data disclosed to us if it may be necessary to do so to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personally data will continue to be subject to the terms of the Website’s privacy policy.

5 Communication and Content

5.1 We will communicate with you either by email or through notices posted on the Website.

5.2 If you are a Healthcare Provider, we will send you emails advising you when any User has made an enquiry concerning you via the Website. These will generally be sent to your nominated authorised person(s).

5.3 We may send you promotional information unless you have opted out of receiving such information. If you wish to opt-out of receiving promotional emails, please send a request to info@medicalexplorer.com. Please note that you may continue to receive mailings for a short period whilst this change is being processed.

5.4 We may send quarterly updates in respect of our services by email. If you wish to opt-out of receiving promotional emails, please send a request to info@medicalexplorer.com. Please note that you may continue to receive mailings for a short period whilst this change is being processed.

5.5 We may provide you from time to time with information from third parties we think may be of interest to you if you have agreed to receive such information. If you wish to opt-out of receiving such e-mails, please send a request to info@medicalexplorer.com. You may still receive such information for a short period whilst this change is being processed.

6 Display of Personal information

Please bear in mind that if you choose to share your personal information (either as a Healthcare Provider through your profile or as a User by sending a review) with other people on the Website, you do so at your own risk.

7 Security and confidentiality

7.1 Healthcare Providers will be provided with an account, to enable them to log-on to the Website and update the information displayed on their profile. The account may be accessed and operated only by your nominated authorised persons. The security of such Website account depends on your protection of your account password. It is the responsibility of the Healthcare Provider to keep their password safe and secure at all times and not to disclose it to any person other than your nominated authorised persons.

7.2 WE USE INDUSTRY STANDARD TECHNOLOGY DESIGNED TO HELP KEEP YOUR PERSONAL INFORMATION SAFE. HOWEVER, WE CANNOT GUARANTEE THAT IMPENETRABLE SECURITY MEASURES ARE IN PLACE AND WILL NOT BE LIABLE TO YOU IN RESPECT OF A BREACH OF SECURITY. FOR EXAMPLE, WE CANNOT CONTROL ANY ILLEGAL AND/OR UNFORESEEN ACTIVITY OF OTHER USERS THAT MAY ALLOW THEM TO GET AROUND THE PRIVACY OR SECURITY SETTINGS ON THE WEBSITE. CONSEQUENTLY, YOU ACKNOWLEDGE THAT THERE ARE CIRCUMSTANCES IN WHICH YOUR PERSONAL INFORMATION MAY BE ACCESSED BY UNAUTHORISED PERSONS.

7.3 If you become aware of any breach of data security or have any other questions about the security of our Website, please contact us via info@medicalexplorer.com clearly stating your concern.

8 Purchases and fulfilment

When you register with the Website as a Healthcare Provider, you agree to pay to us the fees and charges set out in the Terms and Conditions for Healthcare Providers. We use a third party internet banking facility to process such payments. We may obtain from you additional information such as credit card number and expiration date or other payment details from you and you consent to us passing these on to any third party we use to process such payments.

9 Changes to this Privacy Policy

We reserve the right to change this privacy policy in the future and any changes will be posted to our Website and, where appropriate, sent to you by email notification. Your continued use of this Website after changes have been posted constitutes your acceptance of this privacy policy as amended.

10 Contact Us

If you have questions or comments about this privacy policy, please email us at info@medicalexplorer.com or contact us at the following address: Aston Court, Kingsmead Business Park, Frederick Place, High Wycombe, Buckinghamshire HP11 1LA.